Frequently Asked Questions
At Performance Machine & Design, we know our customers are serious about performance, reliability, and precision. Whether you’re building a competitive mini pulling tractor, upgrading your current setup, or selecting the right components for your engine, questions are part of the process.
This FAQ section covers the most common questions we receive about our precision-machined performance parts, ordering process, product compatibility, and shipping policies. Our goal is to give you clear, accurate information so you can make confident decisions when building or upgrading your machine.
If a product is out of stock, we do not have an estimated restock date unless it is listed on the product page.
Please check the website periodically for restock updates.
Due to production workload, we are unable to provide custom measurements or additional dimensions not listed on the product page.
Please contact us if you have questions about:
• An existing order
• A shipping issue
• A damaged item
Be sure to include your order number.
Orders are processed in the order they are received. Processing times may vary depending on workload and product availability. Can be anywhere from 1-5 business days.
Please read and visit the “shipping” tab at the top of the page for internationally shipping questions and process.
Please contact us within 14 days of delivery with your order number and photos of the issue.
No. Parts that have been installed, modified, or used cannot be returned.
Our staff prioritizes manufacturing parts and fulfilling customer orders. This helps ensure customers receive their parts as quickly as possible.
Yes, but it is not publicly listed. Our team is usually working on machines or processing orders and cannot consistently answer phone calls.
The best way to reach us is by email or our Facebook page, and we will respond as soon as possible.
option 1: you will receive an email with the status of your order. (make sure to check you spam folder)
option 2: You can log into your account on our website to view your order status and tracking information.
option 3: On our website you can click the track order link and enter order number and email.
Once your order ships, you will automatically receive an email with tracking information sent to the email address used during checkout.
If you do not see the email, please check your spam or junk folder.
If your tracking number shows “label created”, it means your order has been packaged and is waiting for pickup by the shipping carrier.
Orders may be canceled and refunded for a variety of reasons including:
• Item(s) being out of stock with no estimated restock date
• Payment or billing verification issues
• Incorrect or incomplete shipping information
• Customer-requested cancellations
Performance Machine & Design also reserves the right to refuse service or cancel orders at our discretion. Orders may be canceled and refunded if customers are repeatedly rude, abusive, threatening, unprofessional, or difficult to work with.
If your order was refunded, the funds will typically return to your original payment method within a few business days depending on your bank or payment provider.